Terms of Service

1. Acceptance of these terms

By browsing the menu, placing an order, or otherwise using the Kolo Restaurant & Lounge ordering website and related services (the "Services"), you agree to these Terms of Service. If you do not agree, please do not use the Services.

2. Kolo Restaurant & Lounge and Simplified Delivery

Kolo Restaurant & Lounge is the restaurant and the seller of the food and drink you order. Simplified Delivery provides the ordering technology this site runs on. Knowing who does what makes it easier to get help quickly.

Kolo Restaurant & Lounge is responsible for:

• the menu, prices and what is offered for sale
• preparing your food, its ingredients and its quality
• order accuracy and how long an order takes to prepare
• whether the restaurant is open and accepting orders
• customer service for your order
• decisions about cancellations, refunds and remakes

Simplified Delivery provides the technology and related platform services, which may include:

• the online ordering website and order management tools
• integration with a payment provider so your payment can be processed
• transactional text messages about your order
• passing delivery requests to the courier service the restaurant uses
• other technical services that support placing and fulfilling an order

Simplified Delivery is not the restaurant, does not prepare or sell the food, is not a courier, is not a bank or card issuer, and is not a mobile carrier.

3. Eligibility

You must be at least 18 years old, or have the permission of a parent or guardian, to place an order. By ordering, you confirm you are able to enter into these terms.

4. Using the Services

The Services let you browse the menu, place an order and pay online. Please give accurate information, including a working mobile phone number, so we can confirm your order and reach you about it.

5. Orders and payments

All orders are subject to availability and to acceptance by Kolo Restaurant & Lounge. Prices are shown in U.S. dollars and can change. Your total, including any applicable taxes and fees, is shown before you pay.

Payments are handled by our payment provider. Card details are entered with the payment provider and are not stored by the restaurant or by the ordering platform.

6. Delivery orders

Kolo Restaurant & Lounge offers delivery within its service area. Deliveries are carried out by a third-party delivery provider, not by Simplified Delivery.

• Delivery times and arrival estimates are estimates, not guarantees.
• Please provide a complete, accurate delivery address and any access instructions the courier needs.
• Delivery is only available within the restaurant's service area and when a delivery provider is available.
• Traffic, weather, address problems and other circumstances outside the restaurant's or the platform's direct control can affect a delivery.
• If something is wrong with a delivery order, contact the restaurant using the details on this site so it can be sorted out.

7. Cancellations, refunds and order problems

Cancellations, refunds and remakes are decided by Kolo Restaurant & Lounge. Orders that are already being prepared may not be able to be cancelled.

If you need to cancel an order, ask about a refund, tell us something was missing or incorrect, or report a problem with a delivery, contact the restaurant as soon as possible.

You can reach Kolo Restaurant & Lounge at info@kolorestaurant.com or +19544352225.

8. Text messages

If you give your mobile number and agree at checkout, you will receive transactional text messages from Kolo Restaurant & Lounge about your order, including order confirmations, order status updates, pickup and delivery notifications and order verification codes.

• Message frequency varies with your order activity and is typically one to two messages per completed order.
• Message and data rates may apply.
• Reply STOP to opt out at any time.
• Reply HELP for assistance.
• Consent to receive SMS messages is not a condition of purchase.
• Mobile information and SMS consent are never shared with third parties or affiliates for marketing or promotional purposes.

9. Acceptable use

Please use the Services only to place genuine orders. Do not attempt to interfere with the site, place fraudulent orders, or access information that is not yours.

10. Intellectual property

Content on the Services — including text, photographs, logos and software — belongs to Kolo Restaurant & Lounge, Simplified Delivery or their licensors and is protected by law. Please do not copy, republish or adapt it without permission.

11. Limitation of liability

To the fullest extent permitted by law, Kolo Restaurant & Lounge and Simplified Delivery are not liable for indirect, incidental, special, consequential or punitive damages arising from your use of the Services. Liability for any claim relating to an order is limited to the amount paid for that order. Nothing in these terms limits any right you have that cannot be limited by law.

12. Governing law

These terms are intended to be governed by the laws of the state where Kolo Restaurant & Lounge operates. Consumer protection laws that apply where you live may also give you rights, and nothing here removes them.

13. Changes to these terms

We may update these Terms of Service from time to time. The current version and its effective date are shown at the top of this page. Continuing to use the Services after an update means you accept the updated terms.