Privacy Policy

1. Introduction

This Privacy Policy explains how Kolo Restaurant & Lounge and Simplified Delivery, the technology provider that operates this ordering site for the restaurant, collect, use and protect information when you order online.

2. Information we collect

We collect only what is needed to take and fulfill your order. Depending on how you order, that may include:

• your name, when you give it with an order
• your mobile phone number
• your email address, where you provide one
• your order details, including items, options and any notes you add
• your delivery address and any delivery instructions you give
• location information derived from your delivery address so a courier can find it
• order and preparation timestamps, such as when an order was received, prepared and completed
• verification codes and records of phone verification
• confirmation of payment from our payment provider (we do not receive or store your full card number or security code)
• browser and device information needed for the site to work and stay secure
• a randomly generated shopping-cart identifier used while you are ordering

Not every restaurant uses every optional feature, so some of the above may not apply to your order.

3. How we use your information

We use your information to:

• take, prepare and complete your order
• verify your phone number and protect against fraud and abuse
• send you transactional messages about your order
• arrange delivery through a delivery provider
• keep records required for accounting, tax and dispute handling
• keep the service secure and working properly

We do not sell your personal information, and we do not use it for behavioral advertising.

4. Payment information

Card payments are processed by our payment provider. Your full card number, expiry and security code are entered with that provider and are never stored in the restaurant's or the platform's systems. We keep only confirmation that a payment succeeded, along with the amount and a reference used to look the payment up.

5. Phone numbers and text messages

When you provide your mobile number and affirmatively check the consent box at checkout, you consent to receive transactional SMS messages from Kolo Restaurant & Lounge about your order, including order confirmations, order status updates, pickup and delivery notifications and order verification codes.

• Message frequency varies with your order activity and is typically one to two messages per completed order.
• Message and data rates may apply.
• Reply STOP to opt out at any time.
• Reply HELP for assistance.
• Consent to receive SMS messages is not a condition of purchase.

Mobile information and SMS consent are never shared with third parties or affiliates for marketing or promotional purposes.

Opt-in data and consent are not shared with any third parties except the messaging providers and mobile carriers needed to deliver the messages. Those providers may use the information only to deliver messages on our behalf.

6. Menu recommendations

The site may suggest items that go well with what is already in your cart — for example a side or a drink. These suggestions are based only on what is in your cart, the restaurant's own menu, and a random identifier for the current shopping session.

Recommendations do not use:

• your past purchase history
• profiling based on your phone number or identity
• information from other restaurants
• advertising or cross-site tracking

The random session identifier lets the restaurant see, in aggregate, whether its suggestions are useful. It is not linked to you as a person.

7. Service providers we share information with

We do not sell your personal information. We share it only with service providers that help operate the ordering service, and only so they can perform that work. These fall into categories such as:

• payment processing providers
• transactional messaging providers and mobile carriers
• delivery and courier providers
• mapping and address/geocoding providers used to locate a delivery address
• hosting, database and infrastructure providers
• operational technology providers, such as the kitchen order-printing service

These providers are required to protect your information and may use it only to provide their service to us. We may also disclose information where the law requires it.

8. How long we keep information

We keep order and payment records for as long as needed to run the business and to meet legal, tax and accounting obligations. Verification codes are short-lived and expire quickly.

9. Data security

We use industry-standard measures to protect your information, including encrypted connections and restricted access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Your choices and rights

You can ask us to access, correct or delete your personal information, and you can opt out of text messages at any time by replying STOP. Some information must be kept for legal or accounting reasons, such as completed order records.

You can reach Kolo Restaurant & Lounge at info@kolorestaurant.com or +19544352225.

11. Changes to this policy

We may update this Privacy Policy from time to time. The current version and its effective date are shown at the top of this page.